Serve Robotics
Service Technician III
San Jose, California · Mid
Sponsorship not specifiedDetected 26 days ago
Machine LearningComputer VisionRoboticsLeadershipProblem SolvingMentoring
About the role
- The Service Technician III serves as the senior technical authority within the fleet repair operation.
- Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity.
- This role directly influences uptime performance, repair efficiency, and long-term system reliability.
Responsibilities
- We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.
Requirements
- Determine when engineering escalation is required and provide complete technical context
- 4-6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries
- Demonstrated ability to mentor and influence peers
- Comfort collaborating with cross-functional technical stakeholders
- Prior experience in robotics, automation, or advanced electromechanical systems
- Advanced troubleshooting capability across integrated mechanical-electrical-software systems
- Demonstrated experience leading complex or ambiguous failure resolution
- Proven ability to perform structured root-cause analysis
- Strong analytical thinking and pattern recognition
- High documentation discipline and data accuracy standards
- Exposure to reliability engineering principles
- Experience supporting field deployments or pilot programs
Skills
- Owns resolution of highest-complexity repair issues
- Serves as technical escalation authority within shift
- Influences workflow prioritization
- Recommends process and reliability improvements
- No formal HR authority, but significant technical leadership responsibility
Benefits
- Our personable sidewalk robot is our vision for the future.
- It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
- We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.
Company info
- We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
- The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity. This role directly influences uptime performance, repair efficiency, and long-term system reliability.
- This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.
- Our team is agile, diverse, and driven.
- We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
- This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team.
- This is a leadership-in-role position.
- It does not carry formal HR authority but sets the technical standard for the team.
- Lead resolution of high-complexity mechanical, electrical, and integrated software failures
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This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.