Celigo
Customer Experience Automation Manager
US
Sponsorship not specifiedDetected 16 days ago
Agentic AIA/B TestingAccessibilityCustomer SuccessCommunicationCollaboration
About the role
- This is a hands-on individual contributor role reporting to the Director of Customer Success.
- Celigo reasonably expects to pay a base salary between $90,000 and $120,000 per year for this position.
- Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law.
Responsibilities
- Design and execute digital customer engagement strategies that improve adoption, retention, and customer outcomes.
- Build and optimize AI-powered customer experiences, including onboarding agents, adoption agents, support agents, and lifecycle engagement programs.
- Create proactive, personalized digital journeys that guide customers toward key milestones and business outcomes.
- Develop agentic experiences that leverage customer data, product usage, and lifecycle signals to deliver contextual recommendations and next best actions.
- Build customer-facing and internal workflows in Celigo that automate lifecycle activities and drive scale across the Customer Success organization.
- Partner with Customer Success, Product, Marketing, and Operations teams to identify opportunities where AI agents and digital experiences can improve customer outcomes.
- Document frameworks, best practices, and reusable components to enable repeatability and scale across digital customer programs.
- Demonstrated ability to design and build digital customer experiences using automation, AI, and workflow technologies.
- Data-driven mindset with the ability to measure program effectiveness and continuously optimize outcomes.
- Experience building workflows or integrations in Celigo or another automation platform, including AI-enabled workflows.
Requirements
- Design and implement project-level automations and integrations required to support customer experience initiatives.
- Strong understanding of how AI agents, conversational experiences, and automation can enhance the customer journey.
- 4+ years of experience in Customer Success, Digital Customer Success, Customer Experience, Product Adoption, or a related customer-facing role.
Compensation
- Celigo reasonably expects to pay a base salary between $90,000 and $120,000 per year for this position.
Benefits
- Configure and build customer journeys, playbooks, health programs, and digital engagement workflows in Gainsight in partnership with the Gainsight administrator.
- Familiarity with customer lifecycle metrics, including adoption, retention, health, engagement, and time-to-value.
This listing is sourced directly from Celigo's careers page and normalized into a canonical job model.