Flagright
Product Operations Intern
San Francisco, USA · Intern · Internship
No sponsorshipDetected 35 days ago
AWSMachine LearningData AnalysisCustomer SuccessCommunicationMentoring
About the role
- This is a high-ownership role for someone early in their career.
- You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully - not just observe.
Responsibilities
- Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation
- Build internal tooling to improve CS and product operations - automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down
- Identify process gaps and design fixes - if something is done manually three times, you should be asking how to make it never manual again
- Build and maintain the signals and reporting layer that keeps the team informed - surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.
- Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements
- Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout
- Direct mentorship from product and customer success leads
Nice to have
- Have been knocked down before and gotten back up
- Have strong opinions and can defend them
- Learn fast because they're hungry
- Need extensive hand-holding
- View high expectations as "unreasonable"
- Expect strict 9 to 6 boundaries
- Can't handle ambiguity or rejection
- Prefer consistent routine over fast-changing priorities
Skills
- Are resourceful - they figure things out with whatever tools are available
Benefits
- Hands-on exposure to a fast-growing Y Combinator startup from day one
- Own knowledge base infrastructure - track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves
Company info
- Strong written and verbal communication skills - you can write a clear, professional message under time pressure
- Detail-oriented and organized - able to juggle multiple tasks and follow through without reminders
- Comfortable jumping on customer calls and representing the team professionally
- Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success
- Able to work independently and proactively raise blockers rather than wait for direction
- Based in the Bay Area and authorized to work in the USA (visa sponsorship not available) - this is a fully on-site role at our Santa Clara office
- Preferred Skills
- Familiarity with anti-fraud, AML, compliance, or fintech concepts
- Prior internship or project experience in a product, operations, or customer-facing role
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
- Interest in AI, machine learning, or intelligent automation as applied to compliance or risk
- Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
- They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
Visa & Work Authorization
- Based in the Bay Area and authorized to work in the USA (visa sponsorship not available) — this is a fully on-site role at our Santa Clara office
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This listing is sourced directly from Flagright's careers page and normalized into a canonical job model.