Cox
Technical Customer Care Specialist I (Vin Solutions)
REMOTE - USA
Sponsorship not specified$17k-$25kDetected 63 days ago
SalesforceCRMExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- This position is remote/work from home and can be located anywhere within the United States.
- The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
- Handle routine customer questions relating to product usage
Responsibilities
- In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within VinSolutions, as well as technical support issues relating to the Cox Automotive suite of products.
- This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
- Provide technical support on issues through to resolution.
Requirements
- Generally, less than 2 years' experience in a related field
- Working knowledge of Microsoft Outlook, Word and Excel
- High School Diploma/GED
- Ability to troubleshoot and document issues related to system performance and functionality.
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
- College Degree
- Technical background
- Displays strong dependability and reliability.
Compensation
- Hourly base pay rate is $16.59 - $24.86/hour.
- The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
- Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- For more details on what benefits you may be offered, visit our benefits page.
- Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- EOE, including disability/vets
Company info
- Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- Application Deadline: 08/19/2026
- Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.
- Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- Cox Automotive - USA
- Job Family Group
- Customer Care Group
- Technical Customer Care Specialist I
- Management Level
- Individual Contributor
- Flexible Work Option
- Can work remotely anywhere in the specified country
- Application Deadline:
Visa & Work Authorization
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
This listing is sourced directly from Cox's careers page and normalized into a canonical job model.