Noto
Implementation Lead
New York City
Sponsorship not specified$60k-$416kDetected 125 days ago
SQLMachine LearningData ScienceStatisticsProject ManagementExcelOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- Revenue and team size have both doubled in the last two months.
- We're a small team of builders who care about craft, our users, and the small-business owners we serve.
Responsibilities
- Partner closely with data team to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto
- Create scalable onboarding materials (guides, videos, templates)
- Customer Support & Success
- Partner with Customer Success to ensure long-term retention and satisfaction
- Collaborate with Product and Engineering to improve onboarding flows and core features
- This may occasionally include evening work, with weekend availability as needed to support ad-hoc customer needs.
Requirements
- 1-4 years of experience in Customer Success, Implementation, Project Management or similar roles
- IDEAL CANDIDATE 💡
- Strong problem-solving and organizational skills-you can bring structure to messy problems
- Excellent communication skills-you can clearly explain complex workflows to non-technical users
Nice to have
- Experience with SaaS onboarding or implementation
- Company Retreats - Join us for team retreats to bond, recharge, and plan the future together ✈️
- 15 min behavioral
- 45 minute take-home customer success exercise
- Serve everyday people in local communities and make a large impact in an underserved market
- "Y'all are incredible and have made such a difference in my life in ways both professional and personal.
- I'm grateful and indebted."
- Noto Customer 🥰
Skills
- 4 days in-office (Herald Square)
- 1 day remote per week
- 1 week per quarter work from anywhere
- Occasional travel for team off sites and customer visits
- There are 180,000 of them across the U.S., and most still run on spreadsheets and legacy tools.
Compensation
- COMPENSATION & PERKS 💰
Benefits
- Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)
Company info
- We are in the trenches together and celebrate our collective success.
- Hackathons in Mexico City 🌮, karaoke with customers, team off-sites.
- Own end-to-end onboarding for new customers-from kickoff to successful launch
- Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation
- We attend industry events and learn directly from our users.
- As an Implementation Lead, you'll own the critical first experience our customers have with Noto.
This listing is sourced directly from Noto's careers page and normalized into a canonical job model.