Alertus

Technical Support Analyst II

Baltimore, MD · Mid

No sponsorship$64k-$80kDetected 536 days ago

PythonPowerShellLinuxRESTCustomer SupportDNSCiscoVoIPCritical Thinking

About the role

Our employees are integral to the company's success and impact countless people's lives, safety, and well-being.
We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Proof of vaccination or exemption must be provided prior to their start date.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.

Flexibility to work different shifts
Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
Strong customer service mindset
Strong analytical and critical thinking skills to diagnose root cause of issues
Proficient understanding of IT concepts including networking, databases and application architecture
Strong understanding of networking concepts such as DNS, DHCP, HTTP(S), TLS/SSL Certificates
Proficient in Root Cause & Server Log Analysis
Ability to multitask & prioritize in a fast-paced, ever changing environment
Understanding of IT Security Principles and Policies that impact network environments
Experience with ticketing systems and remote support tools
Ability to travel on occasion.
Understanding of Windows, Linux and/or macOS Administration

It's our mission and our passion.
Company Description At Alertus, protecting people from harm is our mission and our passion.
As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Job Description We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth.
The Technical Support Analyst I will report to the Technical Support Manager and will be a key player in bringing our mission to life.
In this role, you will be responsible for keeping our customers' installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service.

All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.

This listing is sourced directly from Alertus's careers page and normalized into a canonical job model.