College Board

Assistant Director, Workplace Experience

New York, NY · Director · Full-time

Sponsorship not specified$60k-$80kDetected 28 days ago

LogisticsVendor ManagementLeadershipCommunicationMentoringPublic SpeakingOrganizational Skills

About the role

While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence.
As the Assistant Director, Workplace Experience - New York, you will serve as the operational leader for College Board's flagship office.
This role is ideal for someone who brings a hospitality mindset, strong operational instincts, and the confidence to represent the New York office as the face of the workplace experience team on site.

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work.
You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service.
Own day-to-day operational strategy and service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors.
Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems.
Manage the Sharebite food program including vendor relationship, menu curation, and budget.
Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director.
Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance.
Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards.
Experience managing facilities-related needs and coordinating effectively with property management, vendors, and building partners
Strong organizational skills and the ability to manage competing priorities with consistency, responsiveness, and attention to detail

3-5 years of experience in workplace experience, office operations, hospitality, events, facilities coordination, or a related service-delivery environment

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.

Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications.
Oversee meeting and event logistics for large-scale gatherings, VIP visits, and board meetings, ensuring seamless execution.
Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.
Design and execute the NYC workplace programming strategy including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors.
Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews.
Own the NYC WX operational budget, tracking spend against plan and flagging variances proactively.
Evaluate new vendor opportunities and make recommendations to Director for contract decisions.
Process and approve invoices and purchase orders within delegated authority.

This listing is sourced directly from College Board's careers page and normalized into a canonical job model.