ElevenLabs

Technical Customer Support Specialist

United States

Sponsorship not specifiedDetected 8 days ago

JavaScriptPythonWebSocketsLLMsAgentic AIA/B TestingValuationCustomer SupportVoIPResearchProblem Solving

About the role

you're the person who understands what's actually going wrong, communicates it clearly, and helps make the product better because of it.
This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going.
You're not just resolving tickets; you're the person who understands what's actually going wrong, communicates it clearly, and helps make the product better because of it.

Own enterprise support end-to-end - diagnose complex issues quickly, communicate clearly, and follow through until resolved
Provide high-quality technical support in English
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps - clear, accurate, and kept up to date
2-3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) - either through support work or building things yourself
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
We're building a new category of technology from the ground up - moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work.

Energised by a startup environment where things move fast and you can have real impact
Instead, it's about the impact you have.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
to be the first choice for AI audio.
The best idea wins, regardless of where it comes from.
A global team united by curiosity and a shared mission: to be the first choice for AI audio.
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model.
Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We use AI to move faster with higher-quality results.
We do this across the whole company-from engineering to growth to operations.

This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.