Natera
Customer Experience Assoc
US Remote
Sponsorship not specified$19k-$22kDetected 18 hours ago
ComplianceSalesforceCRMSalesSupply ChainCustomer SupportHIPAACommunicationCollaborationMentoringMicrosoft Office
Stay score
odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 24 green-card filings in this occupation, 96% were for a worker who already held the job.
Green-card follow-through: 87%
Of 15 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.96% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
- Billing information or medical insurance information
- Deals directly with internal and external customers via telephone and electronic channels to:
Responsibilities
- Support and/or triage respective customer technical issues
- Supports Sales team processing the following account requests
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- High School degree or equivalent required;
- At least 2 years prior customer service experience;
- Must be adaptable.
- Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets)
- Ability to maintain professionalism when communicating with customers
Nice to have
- Two- or Four-year undergraduate degree or certification preferred;
- Multi-lingual skills are a strong plus
- Preferred Skills and Experience
Skills
- Knowledge of customer service principles and practices
- Ability to analyze, escalate, or resolve customer questions within established protocols
- Must be adaptable. Show perseverance and engagement through regular change.
- Experienced with both phone and written customer support
- Knowledge of administrative procedures and protocols
- Knowledge of numeric, verbal, and written language applications
- Excellence in attention to detail and organization skills
- Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform
- Data gathering, sorting, maintenance, and analysis
- BBB announcement on job scams
- FBI Cyber Crime resource page
Compensation
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
- Patient contact and health information
Company info
- Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera's internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions.
- Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes:
- Communicate test status per protocol to respective customers
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.