sunday
Operations Team Lead - NYC
New York, United States, US
Sponsorship not specified$170k-$190kDetected 42 days ago
Account ManagementOperations ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- This role oversees a team of Operations Managers, ranging from Associate to Senior Manager.
- Your key mission will be ensuring account health, delivering on KPIs, and unlocking net revenue opportunities for sunday.
- You will report to the US COO, and work daily with our teams in Atlanta, Chicago, Los Angeles, Miami, Dallas, and beyond!
Responsibilities
- Daily operations management: oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer support escalations, and strategic initiatives to increase sunday usage are completed accurately and efficiently.
- Go-to-market strategy: support the execution of new product launches and initiatives by aligning relevant teams (product, engineering, sales, and operations) and establishing success metrics - and embodying ownership of the execution and reporting.
- Performance and efficiency analysis: define and track key performance indicators (KPIs) to analyze operational efficiency, identify areas for improvement, and implement process enhancements.
- Training and development: assist with training new hires and provide ongoing coaching and support to help team members grow and improve their performance.
- Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
- 👋 About Us sunday is building the fastest, simplest way to pay in restaurants.
- We push ourselves to go beyond what's expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
- Team Lead in the US Operations team at sunday, you will act as a senior-level people leader responsible for driving operational excellence, revenue growth, and team performance.
- Team Lead sets the standard for operational execution, builds strong external relationships, and serves as an escalation point for key accounts.
- You will also champion and lead team-wide initiatives that drive scale, efficiency, and impact.
Requirements
- 7-10 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies
- Excellent communication skills, with the ability to convey goals and deadlines clearly to team members.
Nice to have
- 1+ years restaurant experience (BOH,
Skills
- 2+ years of direct people management experience.
Compensation
- $170k-$190k
Benefits
- With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds.
- $170 - $190K Stock Options A great office in the heart of New York City with a balance of in-person and remote work Free Vacation Policy 100% Employer-Covered Health Insurance 401K Plan 🐾
This listing is sourced directly from sunday's careers page and normalized into a canonical job model.