Hearst
Director, Customer Experience & Subscription Operations
New York, NY, United States · Director
Sponsorship not specifiedDetected 1 day ago
Customer Support
About the role
- Be Part of What's Next Great customer experiences don't happen by accident-they're built through thoughtful operations, empowered teams, and a relentless focus on continuous improvement. As Director, Customer Experience & Subscription Operations, you'll shape the strategy, systems, and processes that power exceptional subscriber experiences while helping
- drive retention, loyalty, and operational excellence across our growing subscriptions business. About Hearst Magazines (Why Us?) Hearst Magazines is one of the world's largest lifestyle media companies, with a portfolio of more than 30 brands that inspire, inform, and entertain audiences across print, digital, social, video, and commerce. Our iconic brands
Responsibilities
- As Director, Customer Experience & Subscription Operations, you'll shape the strategy, systems, and processes that power exceptional subscriber experiences while helping drive retention, loyalty, and operational excellence across our growing subscriptions business.
- Our iconic brands connect with millions of consumers every month, and we're constantly innovating to create engaging experiences for our audiences while delivering meaningful results for our partners.
Company info
- Be Part of What's Next Great customer experiences don't happen by accident-they're built through thoughtful operations, empowered teams, and a relentless focus on continuous improvement.
This listing is sourced directly from Hearst's careers page and normalized into a canonical job model.