Accelecom
Director, Service Delivery
Sandy Springs, Georgia, United States · Director · Full-time
Sponsorship not specifiedDetected 29 days ago
ForecastingHRNetwork EngineeringLeadershipCommunicationCollaborationFiber Optics
About the role
- It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.
Responsibilities
- Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
- Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
- Drive critical-date management and clear, proactive customer status reporting throughout each order.
- Administer new-service capital (capex) projects and manage monthly install budget projections.
- Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
- You'll own the end-to-end order-to-billing lifecycle - from order acceptance through design, construction, activation, and billing start - while building a high-performing, customer-obsessed delivery organization.
Requirements
- Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
- Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
- A bachelor's degree in a relevant field is desired
Company info
- Ready to lead how Accelecom delivers for its customers?
Equal opportunity
- Equal Opportunity Employer.
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This listing is sourced directly from Accelecom's careers page and normalized into a canonical job model.