IPID
Implementation & Customer Success Specialist
New Jersey, United States
No sponsorshipDetected 8 days ago
SwiftProject ManagementSalesCustomer SuccessCommunicationProblem SolvingPublic Speaking
About the role
- Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation.
- Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
- Implementation (25%) Assist in the implementation of iPiD's solutions, ensuring smooth onboarding and integration for clients.
Responsibilities
- Pre-Sales (25%) Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
- Collaborate with senior specialist to understand client requirements and translate them into actionable solutions.
- Work with clients to gather requirements and support technical setup, focusing on APIs and workflows.
- Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
- Document lessons learned and contributed to internal knowledge-sharing resources.
- Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD's solutions.
- Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD's solutions.
Company info
- Who We Are iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification-reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.
- We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters.
- Our team combines global expertise with local insights; we are present across key cities-including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.
- What We Offer Meaningful Impact - Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide.
- Learn from experienced industry leaders - Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets.
Equal opportunity
- If you need assistance or request accommodation during the recruitment process, please contact hr@ipid.tech Please note that only shortlisted candidates will be notified.
Visa & Work Authorization
- r Experience working in a globally distributed start-up or high-growth environment is a plus Applicants must have valid work authorization for the location in which this position is based
This listing is sourced directly from IPID's careers page and normalized into a canonical job model.