Kale
Customer Success
New York City
Sponsorship not specifiedDetected 477 days ago
Product ManagementProject ManagementCRMInfluencer MarketingAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingAdaptability
About the role
- Kale's mission is to empower people to translate their social value into economic value.
- With our focus on everyday creators and a content-first discovery experience, Kale is redefining social commerce.
- Our goal is to flip influencer marketing on its head to put power back in the hands of true customers, making brand/creator relationships genuine and trustworthy.
Responsibilities
- Customer Relationship Management: Build and maintain strong relationships with assigned brand accounts, serving as the main point of contact and trusted advisor.
- Communication & Collaboration: Maintain open and clear communication with brands, keeping them informed about platform changes, updates, and industry trends.
- Work closely with internal teams including sales, marketing, product development, and customer support to ensure seamless brand onboarding, campaign execution, and issue resolution.
- Team Player: Collaborate effectively with cross-functional teams, including marketing, customer success, and product development, to ensure a seamless customer experience.
- Build and maintain strong relationships with assigned brand accounts, serving as the main point of contact and trusted advisor.
- Maintain open and clear communication with brands, keeping them informed about platform changes, updates, and industry trends.
- Collaborate effectively with cross-functional teams, including marketing, customer success, and product development, to ensure a seamless customer experience.
Requirements
- Onboard new brand accounts by delivering a top-tier first experience with Kale, ensuring full alignment around success metrics, goals, expectations.
- Minimum of 3-4 years of professional experience in general marketing, brand marketing, account management, project management, customer success, or a similar role.
- Familiarity with social media / consumer brands and a proven ability to quickly grasp and communicate industry-specific value propositions.
- Brand Onboarding: Onboard new brand accounts by delivering a top-tier first experience with Kale, ensuring full alignment around success metrics, goals, expectations.
Skills
- Exceptional verbal and written communication skills, with the ability to engage and influence decision-makers.
- Results-Driven: A track record of successful client relationships.
- Adaptability: Thrive in a fast-paced environment and demonstrate adaptability to evolving market conditions and customer needs.
- Nice to haves:
- Experience in working with content creation platforms or digital marketing technologies.
- Previous experience in technology or working with brands directly.
- Healthcare and retirement benefits
- Paid time off
- Act as a subject matter expert on the platform's features, functionalities, and updates.
- Train brands on how to best leverage new tools and opportunities to enhance their content strategies.
Benefits
- If you're passionate about applying your skills to a diversity of problems and want to make an impact at a fast-growing startup, we encourage you to apply for this exciting opportunity at Kale!
- Product Education: Act as a subject matter expert on the platform's features, functionalities, and updates.
This listing is sourced directly from Kale's careers page and normalized into a canonical job model.