Harper

Harper

Customer Operations Specialist, Payments

San Francisco

Sponsorship not specifiedDetected 29 days ago
CommunicationProblem Solving

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • CUSTOMER OPERATIONS SPECIALIST, PAYMENTS Role in one line: Resolve the customer problems that cross payments, disputes, cancellations, audits, and insurance operations before they become repeat calls or unresolved risk.
  • A cancellation notice conflicts with the account record.
  • You establish the real state, speak with the customer, and carry the issue to a documented resolution.

Nice to have

  • Resolve payment questions.
  • Trace the payment question through the available records and identify the current state, amount, owner, and next action.
  • Work disputes end to end.
  • Establish the issue, gather the source records, explain the current state, coordinate the required review, and record the final outcome.
  • Handle cancellation complexity.
  • Read the full event chain, including notices, effective cancellations, reinstatements, and rescissions, before telling a customer what is true.
  • Answer general insurance questions within authority.
  • Explain process and recorded facts clearly.

Benefits

  • Harper offers health, dental, and vision insurance.
  • Office-specific benefits will be set by working location.

Company info

  • Help customers understand the audit request, identify the records needed, and route licensed or specialized questions to the correct owner. - Answer general insurance questions within authority.
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This listing is sourced directly from Harper's careers page and normalized into a canonical job model.