Richemont
B2C Payment Operations & Project Manager
BELLEVUE
Sponsorship not specifiedDetected 3 days ago
ComplianceProject ManagementAgileExcelSAPProcess ImprovementERPCommunicationCollaborationProblem SolvingMicrosoft Office
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About the role
- Serve as an escalation point for critical operational matters and facilitate the seamless integration of newly acquired businesses into Richemont's B2C payment framework.
- Coordinate the contractual review and contract signature in collaboration with internal and external stakeholders
- Proactively identify and address bottlenecks and inefficiencies within payment operations and global contracts.
Responsibilities
- To manage financial assets and risks by researching & innovating, strategizing and implementing Customer Payment Services for all Group Businesses globally, across all channels in an integrated, scalable, secure and compliant way to enable the Group to Craft the Future
- Develop and maintain a centralized repository for contract data
- Design and implement streamlined workflows and best practices to enhance efficiency and significantly reduce manual effort (e.g., MIDs review, KYC reviews, reconciliation escalations).
- Develop and maintain a standardized support model for B2C payment operational queries and oversee payment platforms user access and payment accounts management (Adye, Paypal, myAccess, etc).
- Develop comprehensive training materials and empower regional teams and Maison through regular upskill sessions on best practices in B2C payment processing and operational procedures.
- Lead and manage multiple regional and global payment-related projects simultaneously, ensuring delivery within defined milestones and KPIs.
- Gather business requirements, organize design workshops, plan project organization and governance, and effectively manage project dependencies and risks.
Requirements
- University degree in Finance, Business or Technology, preferable with an MBA diploma
- 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment
- 8+ years of experience managing projects at a regional and global level including cross functional teams
- Proven track record managing global operations including business processes improvement, supplier management & global contracts
- Proficiency in data and analytics concepts, tools, and methodologies
- Solid experience in agile project management
- Demonstrated expertise in leading distributed cross-functional teams
- Sound knowledge of ERP systems such as SAP and Analytics tools
- Experience
- Proficient in MS Excel, PowerPoint, Word, Visio
Nice to have
- Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification
- 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred
Skills
- Ability to see challenges before they arise and track record of anticipating and mitigating issues
- Strong problem-solving skills
- Proven track record of owning and delivering projects on time, scope and budget with effective issue resolution
- Strong sense of responsibility, self-starter, well organised, good planner, able to work independently and meet deadlines
- Continuous improvement mindset
- Strong interpersonal skills
- Learning agility
- Analytical and quantitative skills; ability to interpret data and summarize, back up assumptions and make recommendations
- Strong in understanding macro trends & strategic priorities whilst being hands-on, with strong attention to detail
- Knowledgeable about technology
- Excellent English (any other language is considered an asset)
- #Richemont #WeCraftTheFuture
Company info
- At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
- In light of rapidly evolving customer payment landscape, Richemont has launched a Customer Payment Services (CPS) Program as part of the Group's Transformation towards New Retail.
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This listing is sourced directly from Richemont's careers page and normalized into a canonical job model.