Lehigh Valley Health Network (LVHN)

Patient Services Representative

Trexlertown, PA

Sponsorship not specifiedDetected 1 day ago

Customer SupportEHR/EMRPatient Care

About the role

Imagine a career at one of the nation's most advanced health networks.
Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years.

Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
Performs appropriate patient outreach include telephone and EMR messaging.

1 year Customer service experience
Ability to adapt to changing priorities.
Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
Lehigh Valley Health Network is an

This listing is sourced directly from Lehigh Valley Health Network (LVHN)'s careers page and normalized into a canonical job model.