Trace3
Manager, IT Operations
Houston, TX · Senior
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DOL prevailing wage, 2026-27 wage year · Computer Systems Analysts (15-1211) · Houston-Pasadena-The Woodlands, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Oversee hiring, onboarding, goal setting, performance reviews, career development, and succession planning for team.
- Establish clear ownership, on-call rotations, escalation paths, and workload balance across both sub-teams.
- Set technical standards and hold the team accountable to documentation, change management, and quality expectations.
Responsibilities
- We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related discipline, or equivalent professional experience.
- Demonstrated experience owning and operating production Microsoft Azure infrastructure, including virtual networks, compute, storage, identity, backup, and monitoring.
- Experience with Entra ID (Azure AD), conditional access, and role-based access control.
- Proven people leadership, including hiring, coaching, performance management, and technical mentorship.
- Ability to balance hands-on engineering work with the demands of managing multiple sub-teams.
- Strong architectural judgment and the ability to evaluate trade-offs across cost, risk, performance, and supportability.
- Ability to translate business requirements into infrastructure roadmaps and prioritized work.
Nice to have
- Experience with Cisco, Meraki, Palo Alto, Fortinet, Arista, or comparable enterprise network platforms
- Experience with Infrastructure as Code using Terraform, Bicep, or ARM templates
- Experience with automation and scripting using PowerShell or Python
- Experience with Azure DevOps or comparable CI/CD tooling for infrastructure delivery
- Experience in a technology consulting, VAR, or professional services organization
- Experience aligning infrastructure operations to frameworks such as ITIL, NIST, SOC 2, or ISO 27001
- Competitive Compensation
- Training and development programs
Skills
- Minimum of 8 years of progressive IT infrastructure experience, including significant depth in enterprise networking.
- Minimum of 3 years of direct people management experience leading technical engineering teams.
- Working familiarity with endpoint management platforms such as Microsoft Intune or JAMF.
- Working knowledge of Microsoft 365 administration across Exchange Online, Teams, SharePoint Online, and OneDrive.
- Experience owning change management, incident response, and root-cause analysis for production infrastructure.
- Experience with an ITSM platform such as ServiceNow for incident, request, change, and asset management.
- Strong technical documentation, communication, and stakeholder management skills.
Compensation
- Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs.
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Work-life balance and generous paid time off
- We are flexible and resilient in a fast-changing environment.
Company info
- Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business.
- Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment.
- We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
- We are a diverse group of talented individuals who understand the importance of teamwork and demonstrati
This listing is sourced directly from Trace3's careers page and normalized into a canonical job model.