Aven Hospitality
Sr Account Manager
USA Remote · Senior
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About the role
- This is a revenue-generating role focused on retention, expansion, and long-term account growth.
- You will operate within a well-defined organizational model.
- Customer Success Managers handle product adoption, enablement, and account health monitoring.
Responsibilities
- Sustain trusted relationships with key decision makers and executive stakeholders across your accounts, with Aven Hospitality established as their long-term technology partner
- Deliver a strategic account plan for each customer that holds growth priorities, renewal strategy, and relationship depth to a clear 12-month horizon
Requirements
- Minimum 3 years of strategic account management experience in the hospitality industry or hospitality technology space
- Proven track record of meeting or exceeding revenue retention and growth targets across a portfolio of accounts
- Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders
- Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation
- Bachelor's degree or equivalent
Skills
- Background in revenue management, distribution strategy, or hotel technology operations prior to moving into account management
- Familiarity with SynXis, SynXis Central Operations, or related Aven Hospitality products
- Advanced Microsoft Office proficiency (Excel, PowerPoint, Word) for commercial modeling and customer-facing materials
- Reasonable Accommodation
- Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities.
- Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
- Affirmative Action
- Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform.
- Senior Account Manager
Benefits
- Enter every QBR and planning cycle aligned with the assigned Customer Success Manager on account health, customer feedback, and strategic priorities
Company info
- The Senior Account Manager owns the commercial relationship for an assigned portfolio of hotel customers.
- You are a skilled relationship architect and commercial driver who deeply understands your customers' business, anticipates their needs, and positions Aven Hospitality as an indispensable partner.
- Hold the commercial relationship for an assigned portfolio of existing hotel accounts, recognized by customers as their primary point of contact for strategic and revenue-related conversations
This listing is sourced directly from Aven Hospitality's careers page and normalized into a canonical job model.