Fender

Collections Specialist

Phoenix, AZ

Sponsorship not specifiedDetected 5 days ago

ExcelSAPERPCustomer SupportResearchCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeAccounts Payable

About the role

Fender Musical Instruments Corporation is a world famous brand with offices across the globe.
Within the Credit and Collections team our goal is successful accounts receivable collections within a dynamic environment, providing the highest level of Credit and Collections services in a friendly and professional manner.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage.

Manage high-volume portfolio of customer accounts across the United States, Canada and international markets, ensuring timely collection of outstanding receivables.
Manage the daily credit hold dashboard in SAP by reviewing blocked orders, evaluating account status, and making timely release decisions in accordance with established credit and collections policies.
Collaborate with Sales, Customer Service, Cash Applications and Credit Approvals teams to resolve customer concerns.
Maintain accurate and detailed documentation of collection activities, customer communications, dispute status, and payment commitments within company systems.

Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment.
Strong proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
High school diploma or equivalent required. Associate or bachelor's degree preferred, but not required.
Strong analytical and problem-solving skills.
Excellent organizational skills with the ability to manage multiple priorities in a high volume, fast-paced environment.
Effective verbal and written communication skills with the ability to interact professionally with customers and cross-functional teams.

If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.
Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case.
Subject to the foregoing, the current pay scale for this position is $20/hr - $27/hr

FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together.

A Fender is more than an instrument; it's a cultural symbol that resonates globally.
We are searching for a Collections Specialist to join our team in Phoenix, AZ.
In this role, you will be responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments while maintaining positive client relationships.
The ideal candidate is detail-oriented, organized, and skilled at communicating effectively to resolve payment issues, reduce delinquency, and help improve cash flow and Days Sales Outstanding (DSO).

equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

This listing is sourced directly from Fender's careers page and normalized into a canonical job model.