Sabanto
Product Support Engineer
Ames, IA · Full-time
Work authorization requiredDetected 36 days ago
Customer SupportResearchLeadershipCommunicationOrganizational SkillsPrecision Agriculture
About the role
- Attempt to resolve concerns during the first contact.
- As necessary, collect and analyze parts and components from the field to research the root cause of failures.
- Through self-training, continually increase product knowledge using technical service reports, service/sales bulletins, call records, field testing opportunities and other available resources.
Responsibilities
- Develop, propose, and implement field service solutions as applicable.
- Support Sabanto's sales organization at both internal and external company events, addressing product complaints and field product questions.
- Develop training and informational content for Sabanto's Online Knowledgebase.
Requirements
- Bachelor's degree in Ag Systems Technology, Ag or Mechanical Engineering.
- Ability to work in a fast paced, high-pressure environment.
- Willingness and ability to install an autonomy kit onto a vehicle.
- Experience operating agricultural equipment and precision agriculture technology.
- Must be physically able to perform any repair on any Sabanto equipment.
- Coordinate activities with our operations and field sales/service colleagues as required.
Benefits
- We provide competitive salaries, medical, dental, vision, life benefits, and a 401K program.
- We value diversity of culture and background for the benefit of our employees, our products, and our community.
Company info
- At Sabanto, we are delivering farming services that will change the agricultural world.
- Our team is building a fleet of autonomous agricultural equipment, to enable faster, cheaper, and more efficient farming around the clock, anywhere in the world.
- We are looking for new team members to deliver the future of agriculture.
- Position Scope
- Description Provide technical support to Sabanto customers and dealers to enhance:
- Their user experience and improve their product knowledge Their effectiveness and efficiency of repair and maintenance The quality of their autonomous system operations.
- Monitor, analyze, and report the need to improve product quality and maintain customer satisfaction.
- Inform dealers, field teams, and customers about service concerns and/or solutions via service bulletins, email, phone, text, and other digital channels.
- Provide training to customers, dealers, co-workers, and other company staff on products, new features, and Sabanto systems.
- We are not able to sponsor work visas at this time.
- Provide technical support to Sabanto customers, dealers, and company field sales/service colleagues via phone, on-line systems and messages, and on-site visits.
Equal opportunity
- Sabanto is proud to be an equal opportunity workplace.
- equal opportunity workplace.
Visa & Work Authorization
- This position is open to applicants who are legally authorized to work in the United States.
- We are not able to sponsor work visas at this time.
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This listing is sourced directly from Sabanto's careers page and normalized into a canonical job model.