Sonesta International Hotels Corporation

Sonesta International Hotels Corporation

Front Desk Agent

The Yorkville Royal Sonesta Hotel Toronto, CAD

Sponsorship not specifiedDetected 5 days ago
AccessibilityBudgetingHRCustomer SupportEpicCommunicationProblem SolvingMicrosoft Office

About the role

  • The 8th largest hotel company in the U.S.-and growing fast.
  • An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
  • Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.

Responsibilities

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • Perform other duties as assigned.
  • Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
  • The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
  • We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

Requirements

  • High School diploma or equivalent required.
  • Ability to speak, read, and write fluent English
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Will be required to work mornings, evening, weekends, and holidays.

Nice to have

  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.

Compensation

  • $23.98 to $26.65/hour pay rate outlined follows contract requirements.

Benefits

  • Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
  • We offer a variety of benefits to our employees including:
  • Salaried FTE Benefits
  • Competitive Medical and dental benefits
  • Competitive Extended health care coverage
  • Various employee perks and benefits
  • Tuition reimbursement
  • Competitive Short- and Long-term disability program

Company info

  • We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.
  • Doing the Right Thing and Going Beyond are our principles that guide everything we do.
  • Accessibility for Ontarians with Disabilities Act (AODA)
  • The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
  • If you need accommodation, please let Human Resources know.
  • We are an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial, or Federal laws, rules, or regulations.
  • Age
  • Ancestry, colour, race
  • Citizenship
  • Ethnic origin
  • Place of origin
  • Creed

Visa & Work Authorization

  • Citizenship
Apply directly at Sonesta International Hotels Corporation →Create a free account for alerts like thisView Sonesta International Hotels Corporation immigration profile

This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.