Rackspace Us Inc.
Senior Corporate Counsel, Customer Success
US-Work from Home · Senior
Sponsorship not specifiedDetected 30 days ago
Incident ResponseComplianceCustomer SuccessDNSLeadershipCommunicationAccounts Payable
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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from this employer's Department of Labor filings
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- Candidates who live in the San Antonio, TX area work a hybrid schedule with two days in the office.
- If not located near San Antonio, you may work 100% remotely.
- Apply and enforce engagement guardrails, including revenue thresholds for legal resourcing and the rule that calls with customer counsel are handled only by an attorney.
Responsibilities
- Lead the global Customer Success legal team, overseeing equitable work allocation, matter routing, and triage through the intake system, and monitoring volume and matter type to proactively reduce legal workload.
- Issue and maintain the Customer Success legal playbook, knowledge-base FAQs, standard forms, and templated standard responses, keeping them coordinated with the playbook as the controlling source.
- Develop training and process guidance for Customer Success Managers and Sales, reinforcing scope boundaries and correct routing of legal requests.
Requirements
- 7+ years of relevant legal experience, ideally spanning commercial contracting, dispute resolution, and litigation, at a law firm, in-house legal department, or combination of both.
- Strong analytical and risk-assessment skills, with the ability to translate legal risk into clear business recommendations.
Nice to have
- Litigation experience strongly preferred, including familiarity with pre-litigation strategy, pleadings, discovery, and settlement negotiation.
- Experience with cross-border or international disputes and enforcement (e.g., coordinating between local and foreign counsel, navigating differing procedural rules).
- Familiarity with the technology, cloud services, or managed IT services industry.
- Experience with collections, credit risk, or accounts receivable-related legal matters.
- Background advising on privacy and data protection regimes (GDPR, CCPA, FERPA) and security incident response.
- What Success Looks Like
- Contracts, renewals, and settlements are negotiated efficiently, with risk clearly identified and escalated appropriately.
- Outside counsel relationships are managed cost-effectively, with clear scoping and oversight.
Compensation
- Our compensation reflects the cost of labor across several geographic markets.
Company info
- About Rackspace Technology We are the multicloud solutions experts.
- And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.
- Draft, review, redline, and negotiate Master Services Agreements (MSAs), Statements of Work (SOWs), amendments, order forms, and related customer agreements, applying the company's Sales Contracts Playbook to reduce enterprise risk.
- Advise on customer- and company-initiated non-renewal and termination (including for breach), notice mechanics, suspension, and calculation and enforceability of early termination fees.
- Acquisition-integration alignment of Customer Success processes to the standard company model.
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This listing is sourced directly from Rackspace Us Inc.'s careers page and normalized into a canonical job model.