USA for UNHCR

USA for UNHCR

Manager, Digital Marketing Coordination

Washington, DC

Sponsorship not specified$120k-$131kDetected 25 days ago
JavaScriptHTMLCSSSQLA/B TestingEmail MarketingSalesforceCRMCommunicationProblem Solving

About the role

  • If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us!
  • This is a pivotal role for ensuring that our constituents receive well-timed, relevant, and high-quality communications while supporting organizational goals and compliance.
  • Other Functions - Other duties as assigned.

Responsibilities

  • Monitor, manage and approve enterprise-wide email marketing calendars to prevent over-communication across the organization and ensure proper messaging prioritization.
  • Collaborate with internal teams to prioritize and manage data sets and audiences, ensuring aligned and non-duplicative outreach.
  • Collaborate with internal teams to ensure requesting teams have secured appropriate approvals on content
  • Develop and deliver training sessions (e.g., guides, tutorials, FAQs) for employees tasked with using an enterprise-wide email platform (Engaging Networks) for fundraising and engagement campaigns, ensuring adherence to best practices and platform functionalities.
  • Develop strong collaborative partnership with the Communications, Stewardship, Private Philanthropy, and Partnership teams to support their implementation of tailored content as needed.
  • Provide support and serve as a point of contact for email platform-related inquiries, troubleshooting issues, and offering guidance to users to maximize their effectiveness in executing digital communications to donors.
  • Collaborate with relevant departments and team members to stay informed about platform updates, new features, and organizational communication strategies, incorporating knowledge into training sessions and ensuring consistent and complimentary digital communication practices across the organization.
  • In partnership with the Director of Digital Marketing, develop automated audience-centric lifecycle campaigns from welcome emails to re-engagement flows that support acquisition, retention, and upgrade efforts.
  • Support the Direct Response Team to design and implement one-off tailored solicitation and engagement outreach emails and SMS for various audiences.

Requirements

  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Bachelor's degree in marketing, communications, nonprofit management, or a related field.
  • Minimum 5-7 years of experience in digital fundraising.
  • Proficiency in CRM systems (e.g., Salesforce, Raiser's Edge) and online donation platforms, including familiarity with Salesforce and Engaging Networks source code structure.
  • Experience analyzing donor data and implementing data-driven strategies for program optimization.
  • Familiarity with the international development or humanitarian sector.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • EDUCATION and/or EXPERIENCE
  • Demonstrated understanding of fundraising principles and best practices.
  • Donor-Centric Mindset:understanding of the motivations and expectations of donors, with a focus on delivering personalized, impactful experiences.
  • Strong organizational and time-management skills, with the ability to manage multiple campaigns and priorities simultaneously.
  • Excellent written and verbal communication skills, with experience crafting compelling donor messages.
  • Working knowledge of HTML/CSS, basic understanding of SQL, and JavaScript, Journey building, and Typeform.
  • Adept at cultivating strong relationships with individual donors, internal teams, and external partners.

Nice to have

  • Experience migrating into Engaging Networks is a plus.

Skills

  • Benefits are reviewed regularly and subject to change.
  • USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • USA for UNHCR is an Equal Opportunity Employer.
  • Refugees and all other protected classes are encouraged to apply.
  • Why Join USA for UNHCR?

Compensation

  • $119,718 - $130,602
  • Please apply immediately or by July, 10, 2026.
  • We're proud to be consistently recognized as a Great Place to Work, a reflection of our deep commitment to employee well-being, growth, and purpose.
  • While specific offerings may evolve over time, highlights currently include:
  • Industry-leading 401(k) match
  • Volunteer Time-Off to support your community engagement

Benefits

  • Our benefits are designed to support your whole life, not just your work life.
  • Comprehensive health coverage, including employer-paid employee medical options (traditional and HSA plans)
  • Flexible savings accounts, including FSA and HSA
  • Lifestyle Spending Account to support your wellness
  • Mental and financial wellness resources
  • Paid time off, including a paid winter break and sabbatical leave at key milestones
  • Access to tools like Headspace for mindfulness and mental health

Company info

  • At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide.
  • We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference.
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This listing is sourced directly from USA for UNHCR's careers page and normalized into a canonical job model.