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Admissions and Placement Specialist

New York, NY - 92nd Street

Sponsorship not specifiedDetected 30 days ago

Customer SupportMentoring

About the role

Join our Adoption Center team as an Admissions and Placement Specialist to make a direct and meaningful impact on the vulnerable animals and owners who need us most.
Are you a positive, engaging people person?
Do you thrive in a fast-paced environment with lots of changing needs and priorities?

Responsibilities

Animals transferred in from shelter/rescue partners
Admissions and Placement Specialists perform a wide range of duties in order to foster an engaged and informed community and ensure pets and people experience positive outcomes.
Develop a sense of Adopter expectations through a conversation-based, empathetic approach, with attention to non-verbal behavior
Create and maintain animal record in the database, including the thorough documentation of all Matchmaking conversations.
Admissions and Client Support - 20%
Assist members of the public who are surrendering or rehoming their pet by providing relevant intake support including alternatives to surrender; collect necessary information about the pet to assist in rehoming, and when appropriate, connect owner with appropriate rescue groups and other resources
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Requirements

Ability to communicate effectively, courteously, and professionally with a variety of individuals representing diverse cultures and backgrounds, in both spoken and written English
Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed.
Ability to work effectively, both independently and in a team environment, in an atmosphere of distractions, multiple projects, shifting priorities, and deadline pressures
Ability to walk, bend, stand and reach constantly during a minimum 8-hour day
ability to lift to 30 lbs, ability to walk dogs up and down stairs
Exceptional communicator and team player who thrives in a fast-paced, shelter environment
A passion for providing exceptional customer service experiences
Embraces differences, allows others to speak, and seeks to understand their viewpoints
Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public
Positive and engaging demeanor; enjoys working with people
Self-motivated with a solution-oriented attitude
Demonstrated ability to negotiate and manage conflict
Proficiency using a computer; experience with PetPoint or similar database a plus
Strong interest in animal welfare and advocacy
Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift to 30 lbs, ability to walk dogs up and down stairs

Nice to have

English (required)
Spanish (preferred)
other languages desirable
High school degree required
Minimum of two years of customer or client service required
Minimum of five years of professional work experience overall
Experience training or coaching preferred
Animal handling experience strongly preferred

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
The expected hiring salary range for this role is set forth below and may be modified in the future.
Admissions and Placement Specialists are part of a high-performing staff and volunteer team providing care for up to 3,000 at-risk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCA's ultimate desired outcome that all animals live good lives.
Shadow or deploy with Community Engagement, Community Medicine, Relocation or National Response Team or shadow another ASPCA department once per year

Benefits

Our comprehensive benefits package helps you live a rewarding life at work and at home.
Our benefits include, but are not limited to:
Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
For more information on our benefits offerings, visit our website.
Counsel adopters on the medical and behavioral care their animal has received and coach adopters on the techniques and care identified for a successful post-adoption experience for pet and pet owner

Company info

The Adoption Center & Kitten Nursery is dedicated to helping animals by engaging community members directly in the work of caring for animals.
The role of Admissions and Placement Specialist is crucial in making a positive impression on visitors, volunteers, and potential adopters.
Admissions and Placement Specialists will help animals get ready for new homes, ensure their welfare and help adopters find their ideal animal match.
Admissions and Placement Specialists facilitate adoptions by engaging in conversation with potential adopters and counseling adopters in ways to prepare their home and family for their new pet.
Admissions and Placement Specialist s also assist and support pet owners seeking to surrender their animals, first exploring available and creative solutions that may find alternatives to surrendering their pet.
Admissions and Placement Specialists are part of a high-performing staff and volunteer team providing care for up to 3,000 at-risk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCA's ultimate desired outcome that all animals live good lives.
They ensure that all visitors, virtual or in-person, to The Center receive prompt attention and exceptional customer service.
The Center currently provides shelter and adoption for five groups of animals:
Animal victims of cruelty and neglect brought to us by the NYPD
Animals brought to us through our Community Engagement team
Underage kittens and other medically compromised stray animals
Animals surrendered by their owners and in need of adoption into new homes
Admissions and Placement Specialists report to the Manager of Admissions and Placement and are located at the 92nd St. location in NYC.
Where and When You'll Work
This role is located at our 92nd Street location.
The schedule for this role is 4/10 hour days and includes a weekend day.
This position requires a high level of flexibility.
The successful candidate should be prepared to work nights, weekends, and holidays as needed.
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience.
The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $24.00 - $25.44.
Stay Connected - Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.
At the ASPCA, you don't have to choose between your passion and making a living.

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