OpTech
Technical Support Engineer
Canada - Ancaster, ON
Sponsorship not specified$69k-$91kDetected 7 days ago
PythonC++MATLABSalesCustomer SupportElectrical EngineeringTCP/IPRadiologyResearchCommunicationMicrosoft Office
About the role
- You will also be responsible for maintaining and creating product documentation for our Knowledge Base, writing FAQs, and producing white papers that explore the IR technology market.
- We expect that, within a short period, you will become the primary technical point of contact for the Sales teams in the USA, Canada, and Latin America regarding both product-related and scientific inquiries.
- Assist the Sales Team with tenders, system commissioning, and installations.
Responsibilities
- Resolve open support cases promptly and effectively.
- Guide and assist technical support representatives in troubleshooting applications and products.
- Manage support cases through to full resolution.
- Report issues to and collaborate with product engineering teams.
- Create internal and external Knowledge Base articles based on customer inquiries and engineering insights.
- Maintain the customer support portal, ensuring documentation, software, and articles are current.
- You will collaborate with some of the world's most renowned universities and research centers, including organizations in the film industry, space agencies, defense companies, engineering labs, and national research institutions.
Requirements
- A degree in an engineering field such as Mechanical or Electrical Engineering is required.
- Proficiency in Microsoft Office tools, including Outlook, Word, and Excel.
- Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
- Willingness to travel up to 10% of the time to domestic and international customer sites, typically for 2 to 5 days per trip.
- Ideal for a seasoned professional who thrives in an autonomous role while collaborating with Sales, R&D, Product Management, Support, and Service teams to deliver outstanding customer experiences, even under challenging conditions.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Advanced computing skills, including but not limited to programming (preferably in Python and C++), network protocols, and familiarity with engineering tools such as VisionPro, MATLAB, and LabVIEW.
Nice to have
- Strong verbal and written communication skills in English
- additional languages are a plus.
Skills
- Be visionary
Compensation
- $68,600.00-$91,400.000
- The anticipated salary range listed for this role is only an estimate.
- Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
Company info
- Provide application and product support to customers and internal teams.
- Reporting to the Technical Support Organization, this position involves supporting FLIR and its customers in the use of cooled and uncooled IR cameras for Automation and Science applications.
- Deliver remote and on-site technical support to both internal and external customers.
Equal opportunity
- Teledyne is an Equal Opportunity Employer.
Visa & Work Authorization
- Applicants must be eligible to apply for and obtain the appropriate export control license from the U
This listing is sourced directly from OpTech's careers page and normalized into a canonical job model.