Vailexa
IT Vendor & Contracts Specialist
Atlanta, GA onsite · Senior
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About the role
- Serve as the internal subject matter expert on active Master Services Agreements (MSAs), Statements of Work (SOWs), and service contracts, ensuring deliverables, milestones, and billing strictly match agreed terms.
- Contract & SOW Oversight: Serve as the internal subject matter expert on active Master Services Agreements (MSAs), Statements of Work (SOWs), and service contracts, ensuring deliverables, milestones, and billing strictly match agreed terms.
Responsibilities
- Vendor Governance & Performance: Establish and facilitate regular governance rhythms for key IT and workplace technology partners, including running Quarterly Business Reviews (QBRs), operational syncs, and vendor scorecards.
- SLA Tracking & Issue Escalation: Monitor supplier KPIs, track service level agreements (SLAs), and manage resolutions for commercial, operational, delivery, or scope-related partner escalations.
- Cross-Functional Alignment: Partner with Strategic Sourcing, Corporate Procurement, Legal, and internal Workplace/AV engineering teams to coordinate contract renewals, change orders, RFP technical evaluations, and scope adjustments.
- Operational Reporting & Visibility: Utilize portfolio and workflow management tools to maintain central visibility into supplier commitments, license/maintenance contract expirations, deliverables, and spend tracking.
- Build More Than Just a Career.
- Build Your Future.
- We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one.
- Monitor supplier KPIs, track service level agreements (SLAs), and manage resolutions for commercial, operational, delivery, or scope-related partner escalations.
- Partner with Strategic Sourcing, Corporate Procurement, Legal, and internal Workplace/AV engineering teams to coordinate contract renewals, change orders, RFP technical evaluations, and scope adjustments.
Requirements
- 4-6+ years of experience in IT vendor management, vendor operations, partner management, or technology procurement/contracts.
- Strong contract fluency-ability to interpret and enforce commercial terms, milestones, deliverables, warranty periods, and service credits.
- Experience collaborating with enterprise procurement, legal, and engineering teams to enforce vendor accountability.
- Proficiency with workflow and tracking tools (such as Smartsheet, Jira, Google Workspace, or enterprise procurement platforms).
- Proven track record leading supplier governance programs, including organizing, structuring, and driving Quarterly Business Reviews (QBRs) and partner scorecards.
- Solid functional understanding of enterprise IT/AV technology services, professional services agreements, and standard SOW structures.
- Ready to take the next step?
- If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you.
- 👉 Apply now and start building your journey with Vailexa.
Skills
- Strong negotiation, communication, and executive-presentation skills.
Company info
- At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders.
This listing is sourced directly from Vailexa's careers page and normalized into a canonical job model.