Archy
Customer Success Manager
United States
Sponsorship not specified$300k-$500kDetected 21 days ago
Agentic AIHubSpotSalesforceCRMSalesAccount ManagementOutbound SalesForecastingCustomer SuccessLeadershipCommunication
About the role
- Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.
- JOB DESCRIPTION Archy is adding our first Customer Success Managers to the Customer Experience team.
- And because you're one of our first CSMs, you won't just run the playbook - you'll help write it.
Responsibilities
- Drive product adoption primarily through efficient digital, one-to-many motions - in-app guidance, webinars, office hours, and targeted campaigns - while layering in higher-touch outreach for your most strategic accounts.
- Use product usage data to identify underutilization and proactively guide practices in adopting the features that deliver the most value.
- Own reactive save motions when a practice raises a concern, turning difficult conversations into healthier, more enduring relationships.
- Partner closely with Onboarding on hand-offs, Support on escalations, and the Sales and CX leadership teams on growth and at-risk accounts.
- You'll drive product adoption, strengthen customer relationships, identify growth opportunities, and proactively reduce churn.
Requirements
- Experience in customer success, account management, or a customer-facing sales role, ideally at a SaaS company, with a track record of retaining and growing a book of business.
- Comfort owning a high-volume, digitally-led book of accounts rather than a small set of enterprise relationships.
- Hands-on experience with a customer success platform (e.g., Gainsight, Vitally, Catalyst) or a CRM (e.g., HubSpot, Salesforce), a plus.
Compensation
- Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses)
Benefits
- Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses)
- Health, dental, and vision insurance
- Flexible vacation policy
- As a Customer Success Manager, you'll own a portfolio of 300-500 dental practices and ensure each one gets real, measurable value from Archy.
- Experience in the healthcare industry or another industry vertical, and engagement with SMB owners & operators, preferred (dental industry a strong plus).
- Own a portfolio of 300-500 dental practices as their primary success contact, accountable for adoption, retention, and growth across the portfolio.
Company info
- High technical aptitude - you pick up new software quickly and can guide customers through it credibly.
This listing is sourced directly from Archy's careers page and normalized into a canonical job model.