Ultra Clean Technology
Director of Customer Insights
New York City · Director
Sponsorship not specified$150k-$180kDetected 35 days ago
CRMCadenceResearchLeadership
About the role
- About ULTRA ⚡️ ULTRA is already the #1 brand of nicotine-free pouches in the world and we only launched one year ago -we're just getting started.
- ULTRA does not just make a pouch that is somewhat "better for you" than Zyn.
- We make functional performance products that are actively good for you.
Responsibilities
- Design, field, and analyze surveys and research, including but not limited to: NPS, flavor testing, product trials, and sensory studies.
- Build and maintain customer feedback, experience improvements, subscription improvements, etc.
Nice to have
- International market experience.
- A background in management consulting, strategy, or PE/IB.
- Familiarity with sensory science and/or product development.
- Hands-on with data tools, survey platforms, and subscription/CRM platforms.
- 6+ years of relevant experience in consumer insights, market research, strategy, or growth analytics, ideally at a fast-growing consumer brand.
- Genuinely both quantitative and qualitative.
- Fluent with data.
- You can pull, clean, and analyze customer data yourself.
Skills
- Stand up the tools, dashboards, and processes from scratch.
Compensation
- Salary range: $150,000-$180,000, commensurate with experience. ULTRA offers a competitive benefits package and the opportunity to build the quality function for a fast-growing brand. Equity is offered for this position.
- Equal Employer Opportunity
- We comply with all applicable employment laws, including the NYC Fair Chance Act, and provide reasonable accommodations as required by law.
Benefits
- Experience in functional beverages, supplements, energy, or wellness consumer products.
- ULTRA offers a competitive benefits package and the opportunity to build the quality function for a fast-growing brand.
- Equity is offered for this position.
Company info
- Our mission is to build the category-defining brand of functional pouches for people who want enhanced performance without the crash, addiction, or long-term downsides.
- Build and maintain systems and processes that support tens of thousands of customers, interviews, surveys, product reviews, support tickets, social comments, and panels.
Equal opportunity
- Ultra is proud to be an equal opportunity workplace.
- We value a diverse workforce and an inclusive culture.
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