ecom
Junior Account Manager
Woodbridge, Ontario · Junior
Sponsorship not specifiedDetected 20 days ago
HubSpotSalesforceCRMAccount ManagementOutbound SalesLogisticsPerformance ManagementOnboardingCustomer SuccessShopifyCommunicationPublic SpeakingOrganizational Skills
About the role
- We're looking for an energetic and motivated Junior Account Manager to join our growing team!
- The Junior Account Manager is the primary relationship owner for Ecom Logistics' 3PL client portfolio.
- This role is responsible for maintaining strong, proactive client relationships, ensuring service levels are consistently met and identifying opportunities to grow revenue within the existing client base through upselling and expanding the scope of services.
Responsibilities
- Client Relationship Management > Serve as the primary point of contact for an assigned portfolio of 3PL clients > Conduct regular scheduled check-ins with clients to review performance, address concerns, and communicate updates > Build deep knowledge of each client's business, products, fulfillment needs, and growth plans > Ensuring operations, WMS are aligned to client expectations > Manage client escalations with urgency, professionalism, and clear resolution timelines: never leaving an issue unaddressed > Maintain accurate client records, communication logs, and account notes in the eCom account management folder
- Client Onboarding & Account Setup > Lead the onboarding process for new clients, coordinating with the WMS Manager, operations team, and billing to ensure a smooth and accurate go-live. > Set clear expectations with clients on timelines, processes, and communication protocols from day one > Develop and maintain client-specific SOPs, service guides, and onboarding documentation > Ensure all client account configurations (WMS setup, billing rules, carrier preferences) are accurate before the first shipment
Requirements
- 1-3 years of account management, client services, or customer success experience - ideally in logistics, 3PL, or e-commerce
- Demonstrated track record of retaining and growing a client portfolio through proactive relationship management
Nice to have
- Experience in a 3PL, freight brokerage, or e-commerce fulfillment environment
- Familiarity with WMS platforms (Logiwa an asset) and fulfillment operations workflows
- Experience with CRM tools (HubSpot, Salesforce, or similar)
- Knowledge of Amazon FBA, Shopify, or multi-channel fulfillment requirements
- Experience conducting QBRs or formal client performance reviews
- Bilingual (English / French) an asset
- Ecom Logistics holds all team members to a high standard of professionalism, accountability and conduct.
- Work in a supportive, innovative, and fun environment
Skills
- able to identify upsell opportunities and have revenue conversations confidently
- Excellent written and verbal communication skills, professional, clear, and direct in all client-facing interactions
- Highly organized with strong follow-through, nothing falls through the cracks
- Comfortable working with data, able to pull, interpret, and present client performance metrics
- Positive, accountable, and solutions-focused attitude.
Benefits
- Ecom Logistics is a fast-growing, tech-driven logistics company that helps e-commerce businesses deliver faster and smarter.
Company info
- Founded in 2017 in Toronto, we've quickly expanded across Canada and continuing to expand with innovation at our core.
Equal opportunity
- Ecom Logistics is proud to be an equal opportunity partner.
- We're committed to creating a diverse and inclusive environment where everyone feels respected, valued, and empowered.
- We welcome applicants from all backgrounds, identities, and experiences.
This listing is sourced directly from ecom's careers page and normalized into a canonical job model.