Us
Technical Support Representative
Remote US-PA
Sponsorship not specifiedDetected 1 day ago
ExpressCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work.
- As a member of our team, you'll have the power to make it happen.
- Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage.
Responsibilities
- The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Technical Support line.
- As a Technical Support Representative, you will be responsible for:
- Provide callers with training and troubleshooting support to address problems or concerns
- Document all calls and interactions including emails and chat requests in the Call Center database
Nice to have
- Interpersonal skills, oral and written communication skills
- Annunciation and effective customer service phone skills
- Ability to adapt communication style to better respond and meet the needs of the caller
- Fluent in Spanish or French a plus
- Microsoft Office Word and Outlook
- Windows navigation skills
- Keyboarding skills
- Familiarity with database applications, spreadsheets, relational databases a plus
Skills
- Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
- Arrange for product repairs when necessary
- Update customer demographic or personal information in the database
- Escalate problems/issues when warranted
- Perform various other tasks as assigned
Company info
- Respond to email messages and chat requests and work with customers to resolve issues
Equal opportunity
- Employer/AA Women/Minorities/Veterans/Disabled
- We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage.
- Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings.
- Our differences make us stronger.
This listing is sourced directly from Us's careers page and normalized into a canonical job model.