Gen Digital Inc.

Gen Digital Inc.

Customer Support Representative – Identity Theft

USA - Tempe, AZ · Junior

Sponsorship not specifiedDetected 15 days ago
A/B TestingSalesforceCRMOutbound SalesCustomer SupportCommunicationProblem SolvingCritical ThinkingMicrosoft Office

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-05-29, this employer stated it had laid off workers in Computer and Information Systems Managers (CA) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role focuses on delivering high-quality service, following established processes, and documenting work thoroughly in a fast-paced environment.

Responsibilities

  • Manage and work assigned alerts-related cases and queues in a timely, accurate, and quality-focused manner while meeting established service expectations.
  • Assist members through inbound and outbound support activities related to alerts and mediations.
  • Maintain accurate case documentation within approved systems.
  • Deliver a high standard of customer service, responsiveness, accuracy, and
  • Build effective working relationships with internal teams, merchants, vendors, and other
  • third parties as needed to support resolution.
  • Maintain knowledge of relevant policies, procedures, industry trends, and identity
  • We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.

Requirements

  •  Ability to follow clearly defined processes and work effectively within guidelines.

Skills

  • Proficiency with Microsoft Office Suite
  • Experience with Salesforce CRM or similar platform preferred.
  •  High School Diploma or equivalent
  •  FCRA Certification a plus
  • TA Call
  • In person Joint Interview
  • Follow Up

Benefits

  • Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
  • When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
  • We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.

Company info

  • At Gen, we are scrappy and relentlessly customer driven.
  • If this sounds like you, we'd love you to be part of Gen.
Apply directly at Gen Digital Inc. →Create a free account for alerts like thisView Gen Digital Inc. immigration profile

This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.