Opendoor
IT Support Technician
Miami, FL
Sponsorship not specifiedDetected 17 days ago
JiraOnboardingCustomer SupportVPNCommunicationCollaboration
About the role
- You'll be the go-to technical resource for local employees and visitors.
Responsibilities
- End User Support Provide hands-on support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets).
- Provide in-office network support and partner with IT Engineering on network setup, configuration, and troubleshooting activities.
- Own ticket lifecycle in our ticketing system (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA.
- Support employee onboarding set up: hardware handoff, account access verification, and walkthrough of core tools.
- Office Support Set up and maintain conference room audio and video equipment including cameras, microphones, displays, and room controllers across Zoom, Teams, and Google Meet room configurations.
- Coordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling).
- Endpoint & Asset Management Enroll and manage devices via our device management tooling to ensure devices meet baseline standards for operating systems versions, security agents, disk encryption and other configurations (e.g., Jamf, Intune, or similar).
- Maintain complete and accurate asset inventory for Opendoor laptops, monitors, mobile devices, and peripherals.
Requirements
- Experience with audio and video platforms including Zoom Rooms, Teams Rooms and associated hardware.
- Customer-obsessed mindset with a track record of strong service satisfaction scores or similar service metrics.
- Ability to lift and move equipment as needed, typically up to ~40 lbs.
- Candidates must be based within commuting distance of the office.
Nice to have
- hardware handoff, account access verification, and walkthrough of core tools.
- Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, in line with security and data handling standards.
- Security & Compliance Follow identity and access management best practices using Okta and internal tools to ensure employees have appropriate access.
- Identify recurring issues and propose improvements to tooling, automation, and processes.
- Strong troubleshooting skills across macOS and Windows endpoints, core productivity tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom), networking basics including VPN and Wi-Fi.
- Experience with at least one mobile device management platform such as Jamf, Intune, NinjaOne, or similar.
- Familiarity with identity and access management tools - Okta or comparable solution.
- Experience with IT service management tools such as Jira or similar.
Skills
- Homeownership matters.
- It's how people build wealth, stability, and community.
- It's how families put down roots, how neighborhoods strengthen, how the future gets built.
- Diagnosing and resolving issues efficiently with minimal disruption to the employee.
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This listing is sourced directly from Opendoor's careers page and normalized into a canonical job model.