Candex
RVP, Customer Success
USA (Remote)
Sponsorship not specifiedDetected 38 days ago
ExpressData AnalysisCRMNegotiationExcelSAPProcurementCustomer SuccessCustomer SupportCommunicationCollaborationAdaptabilityOrganizational SkillsMicrosoft OfficeAccounts Payable
About the role
- You'll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders.
Responsibilities
- Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans
- Identify key client contacts to build a network, connect with SMEs, users and drive adoption
- Oversee and address any client or supplier support or technical issues
- Perform data analytics and watch KPIs to drive Candex usage and revenue growth
- Support Sales on expansion opportunities and strategic deal closures
- Build repeatable processes and infrastructure to scale the CS function
- Tech Setup - Get the gear and support you need to work comfortably.
- Debate, Decide, Deliver
- Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
Requirements
- Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation
- familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs.
- Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role
Skills
- concise, audience-tailored, evidence-based writing and speaking; handles unknowns calmly and provides clear next steps.
- Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self-motivated and an excellent oral/written communicator.
- Technical aptitude to learn software quickly and interpret product data.
- Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
- Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint.
- Knowledge of customer service practices.
- Technical aptitude and ability to learn software programs.
- Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
- Knowledge and/or experience with Accounts Payable and Payment processes & software
- Experience with Customer Relationship Management (CRM) software
- Why Work With Us
- Competitive Compensation - Earn a salary and benefits that reflect your skills and impact.
Compensation
- Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
Benefits
- Parental Leave - Take meaningful time to bond with your growing family.
- Flexible Work Environment - Balance life and work with adaptable schedules.
- Professional Development - Grow your skills with training and learning sessions.
- Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
Company info
- Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
- We are humble, hungry, intelligent and collaborative.
- Global Team + Mindset - Join a diverse, international team that thinks beyond borders.
- Follow Through, Follow Up - we are always moving the ball forward - when we say we will do something, we do it.
- Keep an Obsessive Customer Focus - our customers' satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
- Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles - ensuring our actions align with our values.
This listing is sourced directly from Candex's careers page and normalized into a canonical job model.