EMPLOYERS
Customer Service Specialist I
Henderson, NV, US · Full-time
Sponsorship not specifiedDetected 15 days ago
CRMOutbound SalesExcelCustomer SupportResearchCommunicationCollaborationMicrosoft Office
About the role
- Defuse situations through research, customer education, and investigation.
Responsibilities
- These are the pillars that support how we do business with our clients as well as how we treat each other!
Requirements
- however, some mobility is required May work early, late, or occasional weekend hours to accommodate business needs Occasional lifting of a maximum of 30lbs.
Nice to have
- Provide information, answer questions and facilitate resolution to customer inquiries.
- Act in accordance with policies, procedures, statutes and state laws, as applicable.
- Process requests for forms and applications.
- Route calls when necessary to appropriate resource.
- Assist clients with registering and navigating EMPLOYERS online systems.
- Follow through on customer communications via phone, email or chat as needed.
- Functional and Technical - Call Center Display basic knowledge and competency in assigned workgroup(s).
- Meet performance and quality standards.
Skills
- Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
Benefits
- As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!
Company info
- We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS®!
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This listing is sourced directly from EMPLOYERS's careers page and normalized into a canonical job model.