Pacific Hospitality Group

Pacific Hospitality Group

Front Desk Agent

Denú Hotel & Spa - Phoenix, AZ, USA

Sponsorship not specifiedDetected 2 days ago
ComplianceProcurementCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

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About the role

  • The Front Desk Agent provides exceptional, personalized service while supporting daily front office operations, ensuring smooth arrivals and departures and accurate handling of reservations, billing, and guest requests in line with high hospitality standards.
  • The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences.

Responsibilities

  • Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
  • Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
  • Maintain accurate inventory records, asset documentation, and storage organization.
  • Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.
  • Maintain strong knowledge of hotel services, promotions, dining outlets, and local attractions to enhance the guest experience.
  • Support upsells opportunities including room upgrades, resort experiences, and special packages while maintaining a guest-focused approach.
  • Maintain accurate guest records, cash handling procedures, and compliance with company policies, PCI standards, and safety guidelines.

Requirements

  • While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk.
  • Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.
  • Ability to handle guests concerns professionalism, empathy, and diplomacy.
  • Great If You Have
  • Experience in a luxury hotel or Forbes-rated resort environment.

Nice to have

  • Welcome guests with a warm, professional, and engaging demeanor while delivering exceptional customer service throughout the check-in and check-out process.
  • Process guest arrivals and departures efficiently, including room assignments, payment handling, billing accuracy, and key issuance.
  • Anticipate guest needs and provide personalized service by responding to requests, offering resort information, and assisting with local recommendations and amenities.
  • Handle guest concerns and service recovery situations professionally and promptly, escalating issues when appropriate to ensure guest satisfaction.
  • Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office team members to ensure seamless communication and operations.
  • Contribute to a positive and collaborative team environment while always maintaining professionalism and Forbes-level service standards.
  • Minimum 1-2 years of front desk, guest services, or hospitality experience preferred, ideally within a hotel or resort environment.
  • Passion for hospitality and creating elevated guest experiences.

Compensation

  • This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

  • Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.
  • Specific vision abilities constantly required are near vision and occasionally required include close and far vision.

Company info

  • We are a family focused company committed to long term holds that enable us to grow our business and our team members.
  • We are focused on long-term value creation and sustainable growth.
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This listing is sourced directly from Pacific Hospitality Group's careers page and normalized into a canonical job model.