FCT

Director, Operations

CAN, Ontario, Oakville · Director

Sponsorship not specifiedDetected 5 days ago

Data AnalysisAccessibilityNegotiationValuationOperations ManagementHRLeadershipCommunicationMentoring

About the role

We are continually searching for great talent
individuals who possess a deep commitment to the customers and markets we serve.
If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!

A place where innovators and collaborators come together and build on each other's talents.
With FCT, you will have the opportunity to build a meaningful career.
This role will plan, develop, execute and monitor the division ensuring efficient, low-cost operations are balanced with employee engagement and exceptional customer experience.
Lead your operations division by providing direction and leadership in coordinating all daily operations related activities and evaluating changing business needs.

10+ years of management experience and industry experience in diverse roles including operations management
Bachelor's degree in business administration or related field an asset
Broad understanding of and knowledge of FCT's customer segments an asset
Broad understanding and knowledge of industry best practices an asset
Proven experience managing large teams and maximizing employee engagement
Bilingual - an asset but not required

In depth knowledge and experience in mortgage servicing operations
Superior negotiation and communication skills in both internal and external settings
Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
Experience with Contact Centre dynamics, including working in environments with customer interaction and performance metrics
Strong working knowledge of data analysis and performance metrics
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives

Strong knowledge in new technologies like AI and workforce management tools to improve operational execution

All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour,

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
The opportunity to participate in our stock purchase plan

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.
Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

ill be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender id

This listing is sourced directly from FCT's careers page and normalized into a canonical job model.