Zūm
Dispatcher
Rockford, IL · Full-time
Sponsorship not specifiedDetected 97 days ago
LogisticsCustomer SupportLeadershipCommunicationTime Management
About the role
- This role encompasses the complete dispatch lifecycle-from daily route assignments and driver coordination to emergency response and real-time problem-solving.
- You'll ensure seamless service delivery by orchestrating drivers, vehicles, and routes while maintaining constant communication with school districts, families, and internal teams.
- You'll be the operational heartbeat of our transportation service, ensuring every student gets to school safely and on time, every single day.
Responsibilities
- Respond to emergency calls and coordinate the emergency response networkNotify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionallyProvide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately Compliance &
- Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirementsEnsure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with managementTrack and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives
Requirements
- Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments)
- High school diploma or equivalentProficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Nice to have
- Background in a leadership, supervisory, or management capacity within fast-paced operational environmentsPrevious school busing or transportation experience, either as a driver or dispatcher is a plus
- Knowledge of state DOT/DMV safety rules and company compliance expectations
- Excellent oral and written communication skills with strong interpersonal abilities
- Experience working in a union environment
- Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable
Compensation
- The targeted base salary range for this role is listed in the compensation section below.
Benefits
- Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.
Company info
- Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time.
- In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.
- Today, more than 4,500 schools rely on Zūm CMX.
- Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists.
- Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
This listing is sourced directly from Zūm's careers page and normalized into a canonical job model.