Strata Decision Technology

Technical Product Specialist, Decision Support

Chicago, IL · Junior

Sponsorship not specified$55k-$85kDetected 9 days ago

SQLComplianceCustomer SupportHIPAACommunicationProblem Solving

About the role

This role combines deep technical problem solving- leveraging data models, system behavior, and SQL driven insights -with clear, confident customer communication.
While this role involves resolving customer-submitted tickets, it goes beyond basic ticket handling-it is a problem-solving role requiring curiosity, diligence, and accountability.

Take ownership of issues and proactively drive them to resolution, seeking guidance when needed while maintaining strong personal accountability
Validate their work carefully to ensure accuracy before communicating solutions
Deliver a high-quality customer experience by demonstrating empathy, setting clear expectations, and consistently following through
Manage multiple priorities while staying organized and responsive
Use SQL and system knowledge to analyze data discrepancies, validate outputs, and identify root causes
Own issues end-to-end, from initial intake through resolution and follow-up
Effectively prioritize and manage cases according to SOP guidelines while maintaining ownership of your backlog
Develop and implement solutions or recommendations to prevent recurring issues
Document all customer interactions, findings, and resolutions accurately in case management systems
Collaborate with cross-functional teams (engineering, product, data) to resolve issues and improve system reliability

2+ years of experience with enterprise software, preferably in technical support, development, or a customer-facing technical role
Strong SQL skills, including the ability to write and troubleshoot complex queries
Ability to understand and work within relational data models
Proven ability to learn new technologies and systems quickly
Experience managing multiple priorities in a fast-paced environment
Demonstrate strong SQL proficiency and the ability to investigate complex data scenarios

This listing is sourced directly from Strata Decision Technology's careers page and normalized into a canonical job model.