HighLevel

Manager, Community Team

Dallas · Exec

Sponsorship not specifiedDetected 46 days ago

Customer SupportLeadershipCommunicationMentoringOrganizational Skills

About the role

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Responsibilities

Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.
Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.
Other duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.
Strong organizational skills and the ability to manage multiple high-stakes priorities simultaneously in a 24/7 digital environment.
Desire and ability to work in a fast-paced start-up environment where your contributions directly influence product design and company brand.
Self-motivated and able to work independently while collaborating seamlessly across product, support, and marketing teams.

Requirements

You are comfortable troubleshooting technical issues, managing high-tension public discussions calmly, and leading a high-performing team of global Community Specialists in a fast-paced environment.
To succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication.
The skills and qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.
Must be a proactive go-getter, not afraid to ask hard questions, take accountability, and make decisive calls under high-visibility pressure.
Excellent written and verbal communication skills, with a proven ability to distill complex engineering updates into simple, clear, and reassuring community updates.

Nice to have

8 years of overall relevant experience with people management experience is a must.
High School Diploma or equivalent required, applicable degree is a plus, but not necessary

Benefits

Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.
Experience/Education/Certifications Required:
Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.

Company info

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts
Who you are:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.

Equal opportunity

The company is an Equal Opportunity Employer.
As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information.
This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements.
Providing this information is voluntary and refusal to do so will not affect your application status.

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This listing is sourced directly from HighLevel's careers page and normalized into a canonical job model.