Giving Home Health Care

Outreach Support Specialist

Las Vegas, NV

Sponsorship not specifiedDetected 16 days ago

SalesforceCRMLead GenerationOutbound SalesCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy.
As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
Apply today and help us continue delivering exceptional care to those who need it most.

1. Lead Engagement and Scheduling
Contact all new leads within 24 hours of receipt to schedule intake appointments.
Handle incoming and outgoing calls to support lead generation efforts, communicate timely updates, and ensure a positive and supportive patient experience through excellent communication and customer service.
Assist with Outreach event RSVP calls, manage invite list, and mail invitations to existing pipeline.
Accurately and promptly document all patient interactions, intake schedules, triage information, demographics, claim information and updates in Salesforce.

High school diploma or equivalent required
Occasional local travel may be required for patient support or events.
High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare,
Exceptional verbal and written communication skills.
Proven ability to stay organized, manage multiple priorities, and meet deadlines in a fast- paced environment.
Meticulous attention to detail with strong focus on maintaining accurate and thorough records.
Proficient in Salesforce (or similar CRM) and Microsoft Office Suite.
Self-motivated and capable of working independently while effectively collaborating with a team.
Commitment to a patient-first approach, demonstrating empathy, professionalism, and respect in all interactions.
Additional duties and responsibilities may be assigned, and existing responsibilities may be modified, as needed to support business needs, departmental priorities, special projects, and organizational objectives.

Experience in high-volume customer service, call center operations, or sales is preferred.

We're committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Ensure all patient documentation and notes are complete to support claims development and Home Health Care (HHC) transitions.

This listing is sourced directly from Giving Home Health Care's careers page and normalized into a canonical job model.