Wider Circle

Clinical Operations Associate - Care Delivery

United States

Sponsorship not specified$22k-$25kDetected 42 days ago

Customer SuccessCommunication

About the role

We are looking for a Clinical Operations Associate to be the primary point of contact and logistical driver for our members.

The Calendar Lead: Own the scheduling and rescheduling loop.
We are launching a new clinical pilot that integrates physicians, care navigators, and community support teams to create a more coordinated and human approach to care.
Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments.

Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat.
Exceptional Communication: You are comfortable on the phone and in writing-able to explain complex insurance or tech issues with empathy and clarity.
The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow.

Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

About Wider Circle Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care.
Through trusted relationships and community-based support, we partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives.
Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
What You'll Bring 1-3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required).

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.
equal opportunity employer that does not tolerate discrimination or harassment of any kind.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, vete

This listing is sourced directly from Wider Circle's careers page and normalized into a canonical job model.