The Flex

Lead Product Manager, Self Service

New York, NY; San Francisco, CA · Exec · Full-time

Sponsorship not specified$216k-$270kDetected 5 days ago

A/B TestingProduct ManagementCustomer SupportResearch

About the role

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience.
It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult.
Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget.

Own the Self-Service domain end-to-end - outcomes, priorities, roadmap - including the evidence-based call on which member problems to prevent, which to solve directly, which to route, and through which channel.
Partner across Engineering, Design, Marketing, Member Support, and Housing as the directly responsible owner of Self-Service - you make the call and drive decisions to resolution rather than brokering consensus among stakeholders.
Inform Flex's broader member support strategy, including shaping how AI is used to expand and improve the support experience.
Use AI tools to materially compress your own discovery, spec, and iteration cycles.
5+ years of consumer product management experience, operating at a senior or lead IC level.
Comfort as the decision-maker - driving to a call rather than waiting for consensus, influencing across Engineering, Support, and Housing, and engaging senior and executive stakeholders directly
We are growing quickly, but deliberately, with a focus on building an inclusive culture.

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines.
For candidates located in our Tier 1 (NYC/Bay Area) and Tier 3 (Salt Lake City) markets, the base salary pay range for this role is below.
Flex utilizes a geographic pay differential based on a cost of labor index.
If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone.
For candidates located in our Tier 1 markets (NYC/ SF), the base salary pay range for this role is below.
If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone.

Competitive medical, dental, and vision
Company equity
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program: Non-profit company match + pet adoption coverage
A track record of owning a product or domain end to end - setting vision and strategy, translating it into multi-quarter roadmaps, and being accountable for measurable business and member outcomes.

Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
For full-time U.S. employees we offer:
For full-time non-U.S. employees, we offer:

Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

This listing is sourced directly from The Flex's careers page and normalized into a canonical job model.