Travelhrportal

Customer Success Specialist (Remote)

United States

Sponsorship not specified$60k-$112kDetected 2 days ago

Account ManagementNegotiationCustomer SuccessResearchLeadershipProblem Solving

About the role

We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k.
Location United States The US national base salary range for this position is from $60,200.00 - $111,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role.

Drive growth and develop innovative client focused solutions.
Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
Create pricing strategies while contributing to the on-going client P & L management.
You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

3-5 years' working in a travel industry.
Must be able to identify client needs and come up with innovative solutions
Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
High motivation for success and performance required.
Proven innovative problem-solving and strong decision making skills required.
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.

Location United States The US national base salary range for this position is from $60,200.00 - $111,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

What We're Looking For
We strive to champion Inclusion in every aspect of our business at Amex GBT.
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway.
You may be exactly the person we're looking for!

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the hiring process.

, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law

This listing is sourced directly from Travelhrportal's careers page and normalized into a canonical job model.