eClerx
Customer Operations Team Lead
Fayetteville, North Carolina, United States · Full-time
Sponsorship not specifiedDetected 15 days ago
ComplianceCustomer SupportLeadership
About the role
- Customer Operations Team Lead ------------------------------------------------------------------------------------------------------------------------------- Location: Fayeteville Type: Full-time Department: BFSI ------------------------------------------------------------------------------------------------------------------------------ Job Summary The
- Manager, Voice-Based Customer Operations is responsible for leading a team of customer service professionals who provide high-quality phone-based support to customers in a financial services environment. This role oversees daily operations, drives performance against key service metrics, ensures regulatory compliance, and fosters a customer-centric culture.
Responsibilities
- This role oversees daily operations, drives performance against key service metrics, ensures regulatory compliance, and fosters a customer-centric culture.
Requirements
- The ideal candidate combines strong people leadership, contact center management expertise, and a solid understanding of financial products, processes, and regulations.
Company info
- BFSI ------------------------------------------------------------------------------------------------------------------------------ Job Summary The Manager, Voice-Based Customer Operations is responsible for leading a team of customer service professionals who provide high-quality phone-based support to customers in a financial services environment.
- Prior experience in leading customer operations team, serving high net worth customers for a premier fi...
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.