Norwegiancruiseline

Personal Cruise Consultant

Miami, FL, United States

Sponsorship not specifiedDetected 3424 days ago

SalesNegotiationCustomer SupportResearchCommunicationProblem Solving

About the role

Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea.
Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.
Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Builds and maintains effective relationships with new and existing consumers.
Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
Perform other job related functions as assigned.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines.

Minimum one year of sales experience
2 years sales experience preferred.
Cruise sales a plus.
High School Diploma or equivalent
Bachelor's degree in Marketing, Business Administration or related field preferred.

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
Proven record of excellent customer service and retention skills.
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
Problem solving, research and resolution skills.
Customer service skills.
Adherence to dress code is strictly enforced.
Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility.

This listing is sourced directly from Norwegiancruiseline's careers page and normalized into a canonical job model.