ShipMonk
Market Development Representative Team Lead
Fort Lauderdale, Florida, United States
Sponsorship not specifiedDetected 34 days ago
RESTHubSpotSalesforceCRMSalesLogisticsCustomer SupportResearchLeadershipCommunicationCollaborationCritical ThinkingMentoringAdaptabilityOrganizational Skills
About the role
- This role requires a proactive, organized, and results-oriented individual with excellent communication and coaching skills.
- What are we looking for? - Communication & Interpersonal Skills: Exceptional verbal and written communication skills, enabling you to articulate information clearly and persuasively.
- We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more.
Responsibilities
- Customer Relationship Management & Lead Qualification:
- Serve as the initial point of contact for inbound leads generated through various channels (phone, email, website).
- Build rapport and establish trust with prospects through effective communication.
- Sales Process Support:
- Accurately and efficiently input and maintain lead information and activity in Salesforce.
- MDR Team Coaching & Support
- Provide day-to-day leadership and support to the MDR team, serving as the first point of contact for questions and guidance. Align team on priorities and address roadblocks.
- Manage speed to lead, ensuring all new leads are moved from "New" to "Working" in Salesforce on the same business day if received before 4:00 PM ET on weekdays.
- Drive team engagement through positive reinforcement and fostering a collaborative environment.
- Build and maintain strong relationships with the rest of the Marketing team, Revenue Operations team, and Sales team to ensure alignment and effective communication.
Skills
- Organizational Prowess: Highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.
- Technical Aptitude: Comfortable learning and utilizing new software and tools, including CRM systems (Salesforce experience is a plus).
- Customer Focus: Passionate about providing excellent customer experiences and understanding customer needs.
- Adaptability: Adapt to changing situations and priorities with a positive and flexible mindset.
- Requirements
- Customer-facing experience (e.g., retail, hospitality, customer service, sales) is preferred
- Excellent verbal communication and active listening skills.
- Strong written communication skills for effective email and chat interactions.
- Experience effectively using CRM software (like Salesforce or Hubspot) preferred.
Compensation
- We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
- Our Core Values
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
- Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Benefits
- We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.
Company info
- Be yourself and thrive in our casual and upbeat environment.
- Engage with prospective customers to understand their business needs and challenges.
- Provide a positive and professional first impression of ShipMonk to potential customers.
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
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This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.