IOA
Participant Engagement Manager
San Francisco, CA
Sponsorship not specified$120k-$127kDetected 12 days ago
ComplianceEHR/EMRLeadershipCommunicationCollaborationTime ManagementMentoringMicrosoft Office
About the role
- IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
- Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
- The PACE Participant Engagement Manager provides leadership, clinical direction, and strategic oversight of activity programming for On Lok PACE members at Institute on Aging (IOA).
Responsibilities
- Champion engagement innovation and culture change, transforming traditional activities into vibrant, meaningful experiences and building team norms, workflows, and competencies to support participant-centered excellence.
- Maintain a consistent presence across multiple day rooms to observe programming, mentor staff, and ensure a positive and engaging environment.
- Advance and oversee a volunteer program that builds community connections, elevates program visibility, and meaningfully enhances social connection, engagement opportunities, and individualized attention.
- Participate in and/or lead quality improvement initiatives using data, staff input, observation, and participant feedback to continuously strengthen program efficacy and participant experience.
Requirements
- Bachelor's degree in Therapeutic Recreation, Recreation Therapy, Music Therapy, Gerontology, Psychology, Social Work, or related field.
- First Aid and CPR certification required within 6-months of hire.
- Minimum 8 years of experience in activity programming for older adults.
- Minimum 3 years supervisory experience.
- ability to prioritize, delegate, and balance clinical, operational, and leadership abilities.
- Education and Credentials
- other relevant certifications (Certified Activity Director (ADC), Activity Consultant Certified (ACC), or Certified Occupational Therapist Assistant (COTA) considered based on experience and demonstrated expertise in therapeutic recreation.
- Experience
- Strong background in dementia care and experience working in adult day health, PACE, long-term care, community living, or memory care settings. Dementia certification preferred.
- Demonstrated ability to motivate and develop staff, lead change, and manage team dynamics.
- Experience conducting recreation assessments, developing care plans, and ensuring regulatory compliance in ADHC or PACE environments.
- Experience applying therapeutic recreation principles to support populations with behavioral, cognitive, or psychosocial needs using non-pharmacological approaches.
- Skills and Attributes
- Proven ability to lead, mentor and coach staff, fostering professional growth, accountability, and a collaborative team culture.
Nice to have
- Certified Therapeutic Recreation Specialist (CTRS) strongly preferred
- Dementia certification preferred.
Skills
- Creative, flexible, and enthusiastic with a passion for participant engagement.
- Possesses cultural humility when working with multilingual, multicultural participants, families, and staff.
- Proficiency in Microsoft Office, EHR documentation, and activity scheduling systems.
Compensation
- Range: $ 120,000- 127,000/annual
- This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
- This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
Benefits
- Strong background in dementia care and experience working in adult day health, PACE, long-term care, community living, or memory care settings.
Equal opportunity
- Institute on Aging is an Equal Opportunity Employer.
This listing is sourced directly from IOA's careers page and normalized into a canonical job model.