Spade (.spade.com)

Spade (.spade.com)

Technical Customer Support

New York, NY · Exec · Contract

Sponsorship not specifiedDetected 35 days ago
Data VisualizationCustomer Support

About the role

  • Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators.
  • But most of that data is difficult to use.
  • Descriptions are inconsistent, merchant names don't match, and categories vary by payment type.

Requirements

  • Ability to triage, prioritize, and solve technical problems independently

Nice to have

  • Experience working in high growth startups
  • Familiarity with BI tools like Hex, Looker, Tableau, etc
  • Familiarity with ticketing systems (we use Pylon)
  • Be a cultural founder.
  • Get in on the ground floor.
  • We're a small but well-funded team - joining now comes with limited risk and unlimited upside.
  • Early exercise program
  • Extended post-termination exercise period

Compensation

  • At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
  • We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
  • The anticipated base salary range for this role is between $85,000 and $107,500, and an equity grant.

Benefits

  • Competitive compensation and equity package
  • Full medical, dental, and vision benefits for US-based employees
  • Life & short-term disability insurance
  • 401K for retirement planning
  • Paid parental leave
  • Work from home stipend

Company info

  • We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

Equal opportunity

  • Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive.
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This listing is sourced directly from Spade (.spade.com)'s careers page and normalized into a canonical job model.