Alcon Research

Alcon Research

Customer Care Associate II

Fort Worth, Texas · Mid · Contract

Sponsorship not specifiedDetected 75 days ago
CRMSupply ChainCustomer SupportGxP

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 13 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 44%

Of 9 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 478 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health.
  • We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before.
  • The Associate II, Customer Service is primarily responsible for ensuring timely and accurate processing of orders and customer queries in the Customer Operations Division.

Responsibilities

  • Handle enquiries and complaints professionally and provide post-sale technical and/or non-technical customer service and support
  • Maintain the assets and contracts databases, ensuring customer purchase orders are processed within department Key Performance Indicators

Requirements

  • Bachelor's Degree or Equivalent years of directly related experience (or high school +8 yrs.
  • The ability to fluently read, write, understand, and communicate in English
  • If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Company info

  • This is an onsite based position based out of our Fort Worth, Texas Main Campus: At Alcon, we're passionate about enhancing sight and helping people see brilliantly.
  • Adhere to deadlines for processing orders and inform customers of backorders
  • Act as a liaison between customers, production, and distribution departments related to specific customer orders
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This listing is sourced directly from Alcon Research's careers page and normalized into a canonical job model.